Personal details

If you already have your credit report, you can use this website to send us a query about specific information in it.

Before you start...

Have your credit report to hand. Before we can answer questions about any information in your report, you need to provide your credit report reference (at the bottom-right of each page of your report).

We answer and resolve all queries as quickly as we can. The average length of time we take to resolve queries is currently about 8 days. Some queries are resolved quicker, while others take a little longer, for example when we need to contact other companies for information. We will let you know if we need extra time to help you.

The law gives us 28 days at most to get back to you, but we will always try to give you an answer much faster.